maximum of 3 roles within **Apply on the website** months to ensure
you are not duplicating efforts. Job Category
Customer Success Group
JOB DETAILS
Role Description Salesforce is hiring experienced and passionate
people to join our fast growing Technical Support Team in Dublin.
You?ll be the first to volunteer when a customer needs immediate
technical assistance, wrapping our customers in a cloak of
friendliness while you put out their fires with a flood of technical
expertise. The perfect candidate will be enthusiastic about technology
and an outstanding and friendly communicator (written and verbal), and
will be proactive about investigating intricate or technical concepts
and helping others do the same.
They have a natural curiosity and enjoy solving puzzles, and are real
team-players who thrive in a collaborative environment. A fluency in
German language in addition to English is required. Key
RESPONSIBILITIES:
Own the complete end-to-end customer experience Lead the resolution of
critical technical issues, providing prompt and complete analysis of
technical challenges and business issues Manage our customers&#**Apply
on the website**; expectations and experience in a way that ensures
customer satisfaction throughout the entire process. Troubleshoot
technical issues and Integrations, with Apex/VF/Lightning Web
Components and Standard Salesforce Functionalities Take ownership of
customer issues through to resolution - including troubleshooting,
internal communication and providing guidance on recommended best
practices Create knowledge base materials dedicated towards
operational efficiency while also empowering and enabling the greater
support community.
Share best practices with team members to enhance the quality and
efficiency of customer support Required Skills/
EXPERIENCE:
Customer Obsessed Bachelor&#**Apply on the website**;s degree in
computer science or equivalent experience 2+ years of prior experience
working in Technical Support Proven analysis, troubleshooting and
problem solving expertise
_ABILITY TO_ effectively prioritise and escalate customer issues as
required
_ABILITY TO_ multi-task and perform effectively under pressure Some
knowledge of Object-Oriented design and core programming concepts
Understanding of database concepts and SQL Familiarity with web
services and API?s eg SOAP, REST. Familiarity or some experience in
both the front-end web tier (JavaScript, AJAX, HTML, DHTML, CSS, and
cross-browser development) and back end (Java, .Net, SQL) software
development Excellent written and verbal communication skills
Comfortable interacting with other departments and management
_ABILITY TO_ communicate technical concepts clearly and effectively
Fluent in English/German
LOCATION:
Ireland (Dublin) must be willing to relocate Desired Skills/
EXPERIENCE:
Previous experience with Salesforce and its technologies Any official
Salesforce Certification CRM domain knowledge Visual
Force and Apex knowledge Knowledge of multi-tenant, grid, parallel, or
distributed computing architectures
_EXPERIENCE WITH_ Eclipse IDE and ANT Familiarity with Internet
technologies: firewalls, web servers, proxy servers etc. Additional
Language Proficiency a bonus
* LI-Y Accommodations If you require assistance due to a disability
applying for open positions please submit a request via this
Accommodations Request Form. Posting Statement At Salesforce we
believe that the business of business is to improve the state of our
world. Each of us has a responsibility to drive Equality in our
communities and workplaces. We are committed to creating a workforce
that reflects society through inclusive programs and initiatives such
as equal pay, employee resource groups, inclusive benefits, and more.
Learn more about Equality at Salesforce and explore our benefits.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and
Affirmative Action Employers. Qualified applicants will receive
consideration for employment without regard to race, color, religion,
sex, sexual orientation, gender perception or identity, national
origin, age, marital status, protected veteran status, or disability
status. Salesforce.com and Salesforce.org do not accept unsolicited
headhunter and agency resumes.
Salesforce.com and Salesforce.org will not pay any third-party agency
or company that does not have a signed agreement with Salesforce.com
or Salesforce.org. Salesforce welcomes all. To get the best candidate experience, please consider applying for a
maximum of 3 roles within **Apply on the website** months to ensure
you are not duplicating efforts. Job Category
Customer Success Group
JOB DETAILS
Role Description Salesforce is hiring experienced and passionate
people to join our fast growing Technical Support Team in Dublin.
You?ll be the first to volunteer when a customer needs immediate
technical assistance, wrapping our customers in a cloak of
friendliness while you put out their fires with a flood of technical
expertise. The perfect candidate will be enthusiastic about technology
and an outstanding and friendly communicator (written and verbal), and
will be proactive about investigating intricate or technical concepts
and helping others do the same.
They have a natural curiosity and enjoy solving puzzles, and are real
team-players who thrive in a collaborative environment. A fluency in
German language in addition to English is required. Key
RESPONSIBILITIES:
Own the complete end-to-end customer experience Lead the resolution of
critical technical issues, providing prompt and complete analysis of
technical challenges and business issues Manage our customers&#**Apply
on the website**; expectations and experience in a way that ensures
customer satisfaction throughout the entire process. Troubleshoot
technical issues and Integrations, with Apex/VF/Lightning Web
Components and Standard Salesforce Functionalities Take ownership of
customer issues through to resolution - including troubleshooting,
internal communication and providing guidance on recommended best
practices Create knowledge base materials dedicated towards
operational efficiency while also empowering and enabling the greater
support community.
Share best practices with team members to enhance the quality and
efficiency of customer support Required Skills/
EXPERIENCE:
Customer Obsessed Bachelor&#**Apply on the website**;s degree in
computer science or equivalent experience 2+ years of prior experience
working in Technical Support Proven analysis, troubleshooting and
problem solving expertise
_ABILITY TO_ effectively prioritise and escalate customer issues as
required
_ABILITY TO_ multi-task and perform effectively under pressure Some
knowledge of Object-Oriented design and core programming concepts
Understanding of database concepts and SQL Familiarity with web
services and API?s eg SOAP, REST. Familiarity or some experience in
both the front-end web tier (JavaScript, AJAX, HTML, DHTML, CSS, and
cross-browser development) and back end (Java, .Net, SQL) software
development Excellent written and verbal communication skills
Comfortable interacting with other departments and management
_ABILITY TO_ communicate technical concepts clearly and effectively
Fluent in English/German
LOCATION:
Ireland (Dublin) must be willing to relocate Desired Skills/
EXPERIENCE:
Previous experience with Salesforce and its technologies Any official
Salesforce Certification CRM domain knowledge Visual
Force and Apex knowledge Knowledge of multi-tenant, grid, parallel, or
distributed computing architectures
_EXPERIENCE WITH_ Eclipse IDE and ANT Familiarity with Internet
technologies: firewalls, web servers, proxy servers etc. Additional
Language Proficiency a bonus
* LI-Y Accommodations If you require assistance due to a disability
applying for open positions please submit a request via this
Accommodations Request Form. Posting Statement At Salesforce we
believe that the business of business is to improve the state of our
world. Each of us has a responsibility to drive Equality in our
communities and workplaces. We are committed to creating a workforce
that reflects society through inclusive programs and initiatives such
as equal pay, employee resource groups, inclusive benefits, and more.
Learn more about Equality at Salesforce and explore our benefits.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and
Affirmative Action Employers. Qualified applicants will receive
consideration for employment without regard to race, color, religion,
sex, sexual orientation, gender perception or identity, national
origin, age, marital status, protected veteran status, or disability
status. Salesforce.com and Salesforce.org do not accept unsolicited
headhunter and agency resumes.
Salesforce.com and Salesforce.org will not pay any third-party agency
or company that does not have a signed agreement with Salesforce.com
or Salesforce.org. Salesforce welcomes all.
We need : English (Good)
Type: Permanent
Payment:
Category: Others
